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CUSTOMER POLICY

SOUL & SURVIVAL has adopted this Customer Policy to provide all of our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure its safe transfer to us. We respect your privacy and personal information, and will not share it with anyone else. We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mailing list at any time, please let us know via email, phone or fax.

Payment Options

Order and Pay Online Securely
Our SSL security system ensures your credit card and contact details are safe and secure. All data is secured by 128 Bit SSL.

Order and Pay by Phone
Please phone us on +61 (03) 9873 0567 to place your order, and provide us with payment and address details.

Order and Pay by Fax
Please fax your order with address and payment details and fax to: +61 (0)3 9787 5145

Currency

All amounts listed on website are in Australian Dollars (AUD)

Shipping, Costs & Delivery

All purchases are sent by Australia Post. Any out of stock items will be noted as such on our site. If we are unable to dispatch goods within 2 working days we will notify you. Allow 2 business days for processing and packaging plus postage time as follows.

Australia - Express Post (next day major cities, 2-3 days regional areas)

International - registered international post: 3-10 business days (major cities, regional areas allow local delivery time)

Shipping costs - shipping costs will be added at the checkout stage based on your postage zone. This is before you have supplied credit card details. Purchases within Australia include goods and services tax (gst).

Returns

Products may be returned by mail for replacement or refund within 7 days of receiving the goods if any product proves defective. The Soul and Survival refund policy does not cover changes of mind, so please choose carefully.

Product Pricing & Information

All material on this website www.soulandsurvival.com is subject to change without notice. For any questions relating to products, pricing or other matters please contact us via email, phone or fax.

Copyright

The material provided on our site is copyright protected and is to be used for personal reference only. Permission to reproduce any images must be sought in writing from SOUL & SURVIVAL.

Other

All information on our site is intended as a guide only. It should not replace any advice given by a qualified health practitioner.